Shipping & Delivery Policy

Effective Date: 30th July 2025

At BeFriends, your happiness is our priority — and that includes ensuring your purchases reach you safely, securely, and on time. This Shipping & Delivery Policy outlines the terms and conditions under which physical products ordered via the BeFriends app or website are processed, shipped, and delivered.

1. Delivery Locations

Currently, we deliver to all serviceable pin codes within India.
We do not ship internationally at this point of time.
If your delivery address falls outside our coverage area or is deemed non-serviceable by our courier partners, we will notify you via email and issue a full refund.

2. Shipping Charges

Shipping is absolutely FREE on all orders — no hidden delivery or handling fees.

3. Delivery Timeline

We aim to dispatch all orders within 48 hours of confirmation.
Standard delivery takes approximately 7 to 10 working days from the date of dispatch, depending on your location and courier availability.
Please note: Delivery times may vary during public holidays, extreme weather, or unforeseen courier delays.

4. Courier Partners

We ship through trusted logistics partners such as:

India Post
Anjani Courier
Shiprocket-affiliated carriers

Once your order is dispatched, a tracking ID and courier details will be shared with you via email.

5. Packaging & Handling

All products are packed with eco-conscious, tamper-proof, and secure materials to ensure they arrive in perfect condition.
Orders may be shipped individually or bundled, based on product availability and warehouse logistics.

6. Delivery Attempts & Pickup

In case you're unavailable at the time of delivery:

Our courier partner may attempt redelivery, or
You may be asked to pick up the package from the nearest courier hub (depending on the delivery partner’s policy)

We recommend providing a reachable phone number and accurate address details to ensure smooth delivery.

7. Proof of Delivery

We currently do not require OTP or signature confirmation upon delivery. If you believe your product has not arrived despite a delivery confirmation, please contact us immediately.

8. Damaged, Incorrect, or Lost Orders

If you receive a product that is damaged, defective, or incorrect, please notify us within 72 hours of delivery by emailing us at:
📧 talktous@befriendsapp.in
Subject: Delivery Issue – [Order ID]
Include:

A description of the issue
Photos of the received product and packaging
Your order confirmation details

We will investigate and arrange for a replacement or refund, with no cost to you for return shipping in such cases.

9. Order Tracking & Status

You can track your order using the tracking details sent to your registered email. If you do not receive tracking information within 3 days of placing the order, please reach out to our support team.

10. Need Help?

For any shipping-related queries, reach out to:
Hazhteq Innovations Pvt Ltd
📧 Email: talktous@befriendsapp.in
📍 Address: SB-2 Silver Point, Opp UKO Bank, Ajwa Raod, Vadodara, Gujarat, India. 390019